User Experience (UX) Designer, UX Design Manager, and UX Director are just a few of the many different titles that I’ve had over the years.
At the core, I’m just a problem solver who is passionate about users, my team and designing products that people love.
I’ve worked on a lot of projects over the years, from customer-facing to employee-facing, even process improvement. For legal reasons I can’t show everything publicly, so let’s connect. I’d be happy to walk you through my work. Already have the password?
“Mitch is great advocate of design culture and model people manager. His engagement and leadership was transformative for those he managed, keeping them focused and inspired to tackle challenging situations. Mitch is a customer focused leader who is completely at ease with ambiguity, someone you want leading a design team.” - Faz Besharatian, Design Director at Fannie Mae
“Mitch is a people-first manager, who has an extraordinary ability to turn a group into a cooperative, supportive, and successful team. He focuses on our energy and capacity, and provides opportunities to support and celebrate each other – you can tell he really cares about the person.” - Kiah Guilford, Designer at Travelers
Steampunk Service Design (2023 - PRESENT) Leading Service Design in an effort to stand up an innovation lab for Food and Nutrition Services in USDA, my primary responsibility is to create an innovation lab that supports the development of new ideas, processes, and technologies that improve the delivery and accessibility of food and nutrition services. This includes conducting research to understand the needs of your target users, identifying areas for improvement, and developing solutions that are viable, feasible, and desirable. I am also the face of the team to Executive stakeholders, guiding them through the process and ensuring buy-in for team.
Travelers Design Director (2021 - 2023) Led design teams in breakthrough solutions that solve tough challenges for Agents and internal employees across two portfolios of work. Inspired innovative approaches to problem-solving, using creative facilitation, service design, and product design.
Fannie Mae Design Manager (2018 - 2020) Drove innovation and supported the transformation of the enterprise by the design of valuable experiences for customers, industry stakeholders, and employees that improved business returns and supported Fannie Mae’s mission. Led an inclusive design team focused on elevating the maturity of the design practice through the enterprise.
KUBOS Corporation Design Director (2017 - 2018) Led and developed strategy and implementation of all creative and user experience efforts for a Space Industry startup. Defined experience strategies that aligned business and customer needs.
Capital One Sr. Manager, Design (2015 - 2017) Led a multi-disciplinary design team of designers to solve experience problems in the Home, Auto & Garage Innovation Lines of Business.
Aetna (WellMatch Health) Design Director (2013 - 2015) Led and developed strategy and implementation of all creative and user experience efforts while managing an international multi-disciplinary design team of 5 designers. My full list of job experience can be found at LinkedIn.com/in/mitchbarbour